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Why it is better to Ahhh! your customers than Wow! them

Why it is better to Ahhh! your customers than Wow! them

by Scott Richards | Feb 21, 2014 | Execution

Yesterday as I walked into a client’s office she immediately said ‘ahh, I’m so glad to see you!’ This reminded me of something that was said to me a few years ago by Paul McCarthy. I used to be in one of Paul’s mastermind groups. He said...
Missed Opportunities Means Lost Revenue

Missed Opportunities Means Lost Revenue

by Scott Richards | Jan 2, 2014 | Strategic Execution Intelligence

  Yesterday I met a friend at a coffee shop about 11 a.m. to discuss how we could work together to improve our businesses, my favorite topic. Once we sat down, we were served straight away — just a couple of drinks. We then became so involved in our...

What can business learn from previous disasters

by Scott Richards | Dec 23, 2013 | Strategic Execution Intelligence

John D. Rockefeller “I always tried to turn every disaster into an opportunity.” A disaster for an individual business does not necessarily have to be linked to a natural disaster. One debtor going out of business owing money or loss of a major customer...

Are you making the biggest mistake in your business?

by Scott Richards | Sep 15, 2013 | Strategic Execution Intelligence

Why did you originally go into business? We all have different reasons for starting our business. Some wanted to be their own boss. Others believed passionately in their product or service. Some of us just wanted a better lifestyle. Why did you start your business? I...

Training for explosive results – Part 4 SKILLS

by Scott Richards | May 10, 2013 | Execution, Strategic Execution Intelligence

[su_youtube url=”http://youtu.be/AeEbtQLP3B0″] 4th ‘S’ – Skills Here is part 4 in the training for explosive results series – SKILLS. Managing a business requires more than technical skills. It requires financial, marketing human...

Training for explosive results Part 3 Stamina

by Scott Richards | May 10, 2013 | Execution, Strategic Execution Intelligence

[su_youtube url=”http://youtu.be/eiT9UyOJL84″] 3rd ‘S’ – STAMINA Here is part three of the training for explosive results series – STAMINA. Endurance is needed to produce results. Without stamina you will not produce consistent...
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