42. Improve Emotional Intelligence, Improve Your Leadership

SUMMARY

Improve Emotional Intelligence, Improve Your Leadership

Research has shown that leaders don't establish their full credibility, in terms of their role potential, if they don't also develop a high level of emotional intelligence.

Transcription

Improve Emotional Intelligence, Improve Your Leadership


Hi, welcome back to our leadership articles from Beyond the Numbers. As mentioned before in some of the videos, we've had requests for different articles to be explained. And, through either the coaching sessions or from some of our workshops. And so this is one that keeps coming up, it's around emotional intelligence, and there's a lot of really good material out there on emotional intelligence.

So the context I'll use for this discussion, is around about, what can I, as a leader, get out of this understanding? And how do I apply that? So just very quickly, I've put it up and, there's a number of different models out there to explain emotional intelligence, but I find this one quite helpful because it sorta, breaks it down into, to what I see, so what I observe as I'm interacting, and then, what I do as a result of that. And this is the value of emotional intelligence, it sets us up with some fundamental approaches, if you like.

Self Management

So one of them is around our self-management. And if we can manage ourselves in some of the complex situations we find ourselves in, we generally experience better outcomes. So, so self-management's really, critically important in a leadership role, and the more complex, and the more challenging, and the more time-poor that situation is, the more power you're gonna get out of establishing and building your own emotional intelligence. So self-management.

Relationship Management

And, of course, the other big one is around relationship management. Being able to sustain a relationship over time, and to leverage from each other in that relationship, is a huge thing. So it can be from advocacy, so supporting each other in what we do, and how we do it, etc, through to, just being able to, to get the best, you know, establish a really good relationship with somebody that over time will lead to great outcomes for both parties.

Situational Awareness

So, the other side, so that's what we call on the what I do. So the way I manage that, and then I'll get, I'll reap the rewards. How I establish those relationships, sustain them over time, that's what I do and I'll reap the rewards. But on this side, is what I see. Now, have you ever come across people that you have an understanding through their behaviours, situational, that they lack situational awareness. So in a given situation, they can't see the writing on the wall. They don't pick up on the body language, they don't pick up on the subtle messages that people are sending. Probably a really obvious one that you might think of, is those people that don't respect um, our physical space. So like, walk right up to you, you don't even know them, and they'll stand right in your space and address you, because they lack the awareness that that may not work for you. You know, they haven't tested that assumption about what is your physical space.

Self Awareness

So having self-awareness is really critical. So, in leadership, I talk with leaders about the idea of, when you observe something and you think, "Whoa, that's not right, I need to intervene," I always say to them, start with putting up a mirror. Assess, did I actually see what I actually saw? Am I putting, interpreting it, get it, get it clear in your head before you go and engage with somebody. What's the purpose of your engagement? I want to establish with what I saw actually happened, in the context that I saw it happening. And then, find out what somebody's, how they would explain the situation. So don't just jump to conclusions, 'cause from their frame, it could be a perfectly logical thing to do. But we might want to re-frame that and get a better outcome. So self-awareness is really important.

Social Awareness

Social awareness is that, that step around, what's going on around us that's impacting on the situation. Now, typically for leaders, it's the situation around the culture. What's culturally the norms going on in this organisation? 'Cause people do respond to norms, and if those norms aren't aligned with where the business goes, then leadership's got work to do to re-align those to become new norms that align. So, aware of what's going on in that environment, a social environment, is a huge step up. So, I suppose you'd think of these things, if you look across the lines, we're talking about our personal competence, our ability to be self-aware and to self-manage, versus social competence, which is, being able to operate in a socially-aware way, to maximise the interactions in that social environment, and also maintain sustained relationships over time.

Benefits

So why do we do this? The benefits are huge. Research has shown that people never really fully establish their full credibility, in terms of their role potential, if they don't also develop emotional intelligence along the way. For obvious reasons, being able to manage yourself, build great relationships, be aware of what's happening for you, how am I responding to the situation versus, how am I responding in the situation. So, do some research on this, it's really valuable stuff. There are many clues about how you can develop emotional intelligence. I wish you well on your quest.

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